Refund Policy

Last updated October 8, 2026

We want buying credits to feel safe. This is how refunds work.

Failed generations

If a generation fails, the credits it cost go back to your balance automatically. You don't need to ask.

Unused credits

Within 14 days of a purchase, you can ask for a refund of the credits from that purchase that you haven't used yet. We refund the unused part at the price you paid.

Used credits

Credits that have already been spent on successful generations can't be refunded, except where a generation was broken because of a fault on our side. If that happens, tell us and we'll make it right.

How to ask

Email karimelgendy3@gmail.com from your account email with your purchase receipt. Refunds are processed through Creem, our merchant of record, back to your original payment method, usually within 5 to 10 business days.

Accounts closed for breaking the rules

Credits spent on content that breaks our acceptable use policy are not refunded.

Your legal rights

Nothing here limits your rights under consumer law. If you are in the EU or the UK, you agree that the service starts as soon as you use your credits, so the right of withdrawal ends for credits you have used. Unused credits stay refundable within 14 days as described above.